Job Description of a Retail Store Manager
The important responsibilities shouldered by a retail store manager are:
- Providing training to store staff by assessing and rechecking training materials, reviewing staff’s performances and developing training programs
- Recruiting and selecting store staff, counselling and disciplining them
- Taking measures to ensure customer satisfaction
- Preparing annual budget of the store with the aim of achieving financial objectives, analyzing discrepancies and taking corrective measures
- Preparing reports on customer requirements, profits and buying trends
- Handling grievances, customer complaints and issues faced by staff
- Striking excellent rapport with potential and existing customers, thereby identifying customer requirements
- Acting as a people person by performing and behaving well
Skill sets of a Retail Store Manager
A retail store manager must possess the following qualities:
- Ability to judge people
- Analytical skills to solve problems
- Time management skills to ensure all work get done within the fixed timeline
- Speaking, listening and writing skills required for communicating one-on-one, in a meeting or in front of staff members
- Technical skills, such as the ability to read magnetic card
- Maths and accounting skills
- Ability to prioritize work
- Adaptability skills
- Ability to work in a team environment keeping a positive attitude
- Showing true dependability
- Ability to self-motivate
Education
Retail Store Manager Resume Sample
Merecca Christopher
31 Royal Road, Hawaii
303-221-2985
Email: merecca.christopher@example.com
Summary
Skills and Proficiencies
- Adept in supervising the operational activities of the store
- Capable of researching, analyzing and understanding existing and future market trends
- Excellent communication, time-management and multi-tasking skills
- Ability to inspire others and instil in them a passion for retail
- Ability to grasp a complex situation and provide solutions
- Ability to coach and train staff and making them learn the art of proper merchandise profitability
Experience
The Finish Linen Store, Hawaii
Retail Manager
June 2010-present
Job Responsibilities:
- Supervising and motivating team members in order to increase revenues and ensure sales target are met
- Making important decisions regarding stock control and controlling stock levels; making decisions about fashion items on demand based on the researches about the prevailing market trends
- Maintaining strong relationships with existing suppliers and seeking new suppliers too
- Attending trade events, promoting products and getting customers’ feedback
- Roaming sales floor at regular intervals, meeting other staff members and customers; serving customers, handling their complaints and answering their queries
- Hiring and coaching employees; helping the higher management on staff promotions and appraisals
Educational Qualifications
Roseland University, Hawaii
Bachelors of Business Administration, 2009
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