Job Description of a Customer Service Representative
- Welcome, greet and interact with the clients/customers personally or over the telephone and guide them of their requirements
- Understand buyer requirements, complaints or requests and provide them appropriate guidance over the subject
- Generate and maintain records of the customer enquiries
- Keep track of company policy changes or new product launches and provide accurate information to the clients/buyers
Skills and Proficiencies of a Customer Service Representative
- Excellent verbal and written communication skills
- Ample patience and ability to listen and understand the problems
- Impeccable product and market knowledge
- Extreme problem solving skills
- Effective documentation skills and ability to generate and maintain records
- Outstanding multi-tasking abilities
- Ability to resolve conflicts smartly
The above are some of the most generic responsibilities and skills of a customer service executive. You may additionally come up with other skills and job duties according to the industry you are working in.
Now that we have understood what the basic job duties and skills of this job profile are, let’s take a look at the Customer Service resume sample drafted below:
CUSTOMER SERVICE RESUME SAMPLE
RICHARD M. SMITH
62 Deer Haven Drive, Easley, SC 29640
864-306-7333
richard.smith@example.com
OBJECTIVE
Customer Service Executive with 5+ years of professional experience looking for a job where my extensive communication skills and account keeping activities can be utilized at its core.
SKILLS & PROFICIENCIES
- 5+ years of core experience in customer service and sales support
- Excellent verbal as well as written communication skills
- High patience levels and ability to listen to customers for a longer duration
- Ability to analyze the customer problems efficiently
- Excellent in grasping company details and related market proceedings
- Proven skills in resolving conflicts
- Expert in grasping new company trends, products and policy changes
- Effective documentation skills and ability to generate and maintain records
- On hand experience in utilizing several computer software
PROFESSIONAL EXPERIENCE
Customer Service Executive
Smart Banking Services, Easley, SC
2011 – Present
Responsibilities:
- Receive telephonic calls and manage high-volume workload
- Resolving over 500 enquiries over a week consistently
- Meet performance benchmarks in areas of speed, accuracy and volume
- Perform consistent performances thus helping company attain highest customer service ratings
- Received appreciations for exceptional communication skills, patience, listening skills and problem resolutions
- Provide on-call training to the new staff
Retail Sales Associate
Morphy’s Co-op, Easley, SC
2010 – 2011
Responsibilities:
- Studying the customer buying habits and order merchandise accordingly
- Communicate with customer personally to understand their reviews and complaints
- Generate reports on the customer surveys and send them to the sales managers
- Partner with local stores and businesses to promote the products thus increasing sales
EDUCATIONAL QUALIFICATIONS
Bachelor in Arts, English Specialization, University of Easley – 2010
PERSONAL INFORMATION
Name: Richard M. Smith
Date of Birth: Jan 5, 1988
Gender: Male
Marital Status: Single
Nationality: American
REFERENCE
On request
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Customer Service Cover Letter Sample
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