Generically, there are several factors like the formatting, fonts, font size, etc. essential to understand while writing a resume. However, what the more important aspects essential for writing an employer friendly resume includes your customer service objective statement, skills set, experience and the educational qualifications.

If you are an experienced candidate, you are quite aware of the skills and job responsibilities of a customer service representative. However, awareness is not enough when it comes to your resume. You must be able to pitch them properly in order to grab the attention of the recruiter.

Now for non-experienced candidates let’s first understand the job responsibilities and skills of a customer service executive.

The sole responsibility of a customer service representative is to interact with the customers, understand their issues, take down their requests, provide them appropriate solutions, etc. Today, each and every industry requires a team of customer service executive to ensure that their brand meets customer satisfaction. Following are some of the in-detail responsibilities of this job profile:

• Welcome, greet and interact with the clients/customers personally or over the telephone and guide them of their requirements
• Understand buyer requirements, complaints or requests and provide them appropriate guidance over the subject
• Generate and maintain records of the customer enquiries
• Keep track of company policy changes or new product launches and provide accurate information to the clients/buyers

One of the most essential skills of a customer service executive is efficient communication skills. The executive must be extremely fluent, clear and with knowledge of proper pronunciation. Let’s now see what are the other important skills and proficiencies required for this job profile.

• Excellent verbal and written communication skills
• Ample patience and ability to listen and understand the problems
• Impeccable product and market knowledge
• Extreme problem solving skills
• Effective documentation skills and ability to generate and maintain records
• Outstanding multi-tasking abilities
• Ability to resolve conflicts smartly

The above are some of the most generic responsibilities and skills of a customer service executive. You may additionally come up with other skills and job duties according to the industry you are working in.

CUSTOMER SERVICE RESUME SAMPLE

RICHARD M. SMITH
62 Deer Haven Drive, Easley, SC 29640
864-306-7333
richard.smith@example.com

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OBJECTIVE

Customer Service Executive with 5+ years of professional experience looking for a job where my extensive communication skills and account keeping activities can be utilized at its core.

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SKILLS & PROFICIENCIES

• 5+ years of core experience in customer service and sales support
• Excellent verbal as well as written communication skills
• High patience levels and ability to listen to customers for a longer duration
• Ability to analyze the customer problems efficiently
• Excellent in grasping company details and related market proceedings
• Proven skills in resolving conflicts
• Expert in grasping new company trends, products and policy changes
• Effective documentation skills and ability to generate and maintain records
• On hand experience in utilizing several computer software

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PROFESSIONAL EXPERIENCE

Customer Service Executive
Smart Banking Services, Easley, SC
2011 – Present
Responsibilities:

• Receive telephonic calls and manage high-volume workload
• Resolving over 500 enquiries over a week consistently
• Meet performance benchmarks in areas of speed, accuracy and volume
• Perform consistent performances thus helping company attain highest customer service ratings
• Received appreciations for exceptional communication skills, patience, listening skills and problem resolutions
• Provide on-call training to the new staff

Retail Sales Associate
Morphy’s Co-op, Easley, SC
2010 – 2011
Responsibilities:

• Studying the customer buying habits and order merchandise accordingly
• Communicate with customer personally to understand their reviews and complaints
• Generate reports on the customer surveys and send them to the sales managers
• Partner with local stores and businesses to promote the products thus increasing sales

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EDUCATIONAL QUALIFICATIONS

Bachelor in Arts, English Specialization, University of Easley – 2010

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PERSONAL INFORMATION

Name: Richard M. Smith
Date of Birth: Jan 5, 1988
Gender: Male
Marital Status: Single
Nationality: American

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REFERENCE

On request

Hope the above Customer Service resume sample helps you in understanding the minute details to be considered while drafting your resume. You can even use this sample resume for drafting your own resume by making necessary changes in it.