manager resumes – Best of Sample Resume

Program Manager Resume Sample

Mark Stone — Tue, 03 May 2016 07:54:41 +0000

A well-structured program manager resume written professionally makes you look more professional to the hiring managers. It makes them feel like you possess all the required skills that they would like to utilize for their companies’ benefits. Candidates keep posting their updated resumes on career websites, which help them get exposure on the Internet. If you prepare a resume with relevant keywords showing your qualifications, skills and experience, it helps you gain popularity on the Internet; as these keywords will help your resume in showing up in search results made on the career websites and also usual online searches.

Thus, getting the perfect job becomes easier with a perfectly written resume. This post will give you an idea of the roles and responsibilities of a program manager. A program manager resume sample is also included to help you apply for the same job position in the most impressive way.

Job Description of a Program Manager

The main duty of a program manager is to manage related projects and thus co-ordinate the responsibilities of project managers, who manage the individual projects that are interrelated. The basic duties of a program manager are:

To develop the overall strategy and aims for a number of projects; these aims should be in complete alignment with the company’s business goals, as a whole
To hold discussions with project managers regarding various matters like assigning tasks, setting targets and objectives, allocating budgets etc
To establish the framework or work culture in which project managers carry on their responsibilities; that is to direct and guide project managers in the right path
To monitor for gaps in a program and work towards rectifying those
To ensure a project gets delivered within the set timeline, budget and quality
To allocate resources to separate teams and work towards minimizing waste and cost cutting by finding out tasks common to many projects
To communicate closely with project managers and senior executives regarding the progress of individual projects and the program, as a whole

Skills and Proficiencies of a Program Manager

Very strong organizational skills
Excellent communication skills
Ability to define project objectives clearly
Ability to allocate and optimize resources
Cost controlling and risk management skills
Ability to influence others without showing authority
Ability to manage budget

Program Manager Resume Sample

Sarah Jones
Grand Avenue, Ohio
708-225-7621
Email: sarah.jones@example.com

Summary

A versatile and self-directed individual having more than 8+ years of program management experience and a proven track record of successfully launching, managing and releasing large scale projects. A problem solver with excellent know how on budget management and integration management, seeking to contribute my skills to the growth of a company holding high morals and showing recognition to its employees.

Skills and Proficiencies

Ability to work in deadline-driven, complex and demanding situations

Proficient in handling and leading cross-functional programs

Ability to foresee complex project issues and think creatively regarding the probable solutions

Ability to measure project deliverables on standards of quality and completeness

Ability to make strong, wise decisions based on facts

A people person and good team player

Ability to allocate resources based on their areas of expertise

Excellent budget management and cost-controlling skills

Experience

Kohwai IT Solutions, Ohio
Program Manager
February 2008- till present
Job Responsibilities:

Handled and managed many classified software development projects worth up to $55 million
Utilizing Waterfall, Agile and Rapid Application Development methodologies from initial phase to implementation for optimizing delivery
Performing tasks like recruiting and training project managers and monitoring their work progress and creating staffing and stakeholder management strategies
Managing the software development lifecycle processes for many projects
Choosing and managing vendor companies providing IT services
Identifying risks associated with projects and developing plans to resolve those

Educational Qualifications

Ohio Institute of Technology, Ohio
Executive Master of Business Administration, 2007

University of Ohio, Ohio
Bachelor of Science in Business Administration, 2004

A program manager should be results-driven, focussed and adept in staff and budget management. If you have these qualities and also required academic qualifications, you can choose this profile. Going through this program manager resume format will drive you in writing an original resume, thus leading you towards the journey of finding a great job in a hassle-free way.

Customer Service Manager Resume Sample

Mark Stone — Sat, 23 Apr 2016 11:20:40 +0000

Customer service managers look after the business interests of customers. For them, their customers are first. They work in a variety of areas or field like telecommunications, finance, retail, health etc. and work at different levels from front office to head office. They are also known by other job titles such as corporate services manager, customer relationship manager or customer operations manager.

Whatever may be the job title, they are entrusted with the duty of understanding and fulfilling requirements of their customers. If you like to motivate employees and deal with customers’ demands and queries in professional ways, this could be the right career path for you. And to get the right job, you will need a perfect customer service manager resume.

To know whether a customer service manager’s position is right for you or not, let us delve deeper into the responsibilities, proficiencies and education required for this post. Also we will have a look at a sample resume for customer service manager position.

Job Description of a Customer Service Manager

The usual job responsibilities are:

Leading a group of customer services staff.
Resolving complex issues and enquiries.
Ensuring accurate communication records or in other words, the details of communication with customers are maintained properly.
Assisting customers in using the company’s services or products.
Issuing compensation to customers.
Studying and analyzing statistics to find out the level of customer service the company is providing.
Participating in discussion with other managers to understand how the customer service may be improved in order to retain existing clients and add new clients.

Skills of a Customer Service Manager

Analytical skills required to master problem-solving techniques and break larger problems into smaller parts.
Communication skills required to express ideas, listen carefully to others and communicate minutes of meetings and other discussions effectively to reduce misunderstandings.
Leadership skills necessary for persuading and negotiating with others.
Ability to understand emotion and manage emotions confidently.
Ability to build relationships based on trust and loyalty with others.
Capability to work on multiple projects and manage details without showing signs of worry or tension.

Education

The educational requirements for such type of managers are high school diploma or GED. There are universities and colleges offering certification programs, which is an added advantage for an applicant. Although the academic requirement varies from industry to industry, you must have a minimum of high school diploma or GED.

Customer Service Manager Resume Sample

Marshall Jones
65 Robert Street, Chicago
667-202-3551
Email: marshall.jones@example.com

Summary

An efficient customer service manager with more than 9 years of experience in handling customer queries and complaints, mentoring staff and supervising overall functioning of retail stores. Willing to use my pro-active attitude, knowledge of customer satisfaction enhancement and experience to be a part of an expanding business with innovative strategies.

Skills and Proficiencies

Areas of expertise include: customer service management, customer satisfaction enhancement, complaint handling and resolution, team building and training.
Organization skills.
Ability to work under pressure and maintain composure.
Capability to deal with customers in a friendly manner and make them feel comfortable.
Ability to coach and motivate others.
Problem-solving skills.
Ability to analyze information.
Ability to develop standards.

Experience

S-Mart Hypermarket, Chicago
Customer Service Manager
July 2010- present
Job Responsibilities:

Leading a team of more than 40 staff members and motivating them with the aim of improving productivity and engagement and also increasing the store’s overall business.
Ensuring all staff members work in accordance with operational and merchandising standards.
Hiring great talents and training them too.
Building strong bond with customers by keeping their preferences in the first position, handling their queries and complaints, providing them information regarding products and authorising refunds or similar compensations to them.
Introducing training programs to enhance staff productivity.
Analyzing vital management information to find out how well customers are treated and served.

Beans and Basket- The Store for All, Chicago
Customer Service Manager
October 2007- June 2010
Job Responsibilities:

Maintained professional and positive relationships with colleagues, senior managers and customers.
Looked after the overall sales progress of the store.
Analyzed complex problems that resulted owing to products’ delivery and handling issues; and arrived at probable solutions while communicating the same to senior managers.
Communicated with customers on a daily basis to get their valuable feedbacks and suggestions.

Educational Qualifications

SKM University, Chicago
Bachelor’s Degree in Business Administration, 2006

The above customer service manager resume sample will help you to draft your own customer service manager resume which must be tailor-made to suit your own skill sets, credentials and experience.